IT Operations Support Service

This service provides a range of tools and services to manage machines in the CERN Computer Centre and associated Computing Facilities. These tools and services include the installation of machines from a software point of view, including virtual machines, the management of the machine configuration, monitoring of the operation of the machines and applications, generation of alarms in the case of anomalies and the diagnosis and fixing of hardware problem. This service offers: Installation of machines in the CC Installation of software in CC machines Installation...

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Jan 04th, 2017 | 0 Comments | Tags : IT Operation Support

Understanding the new world of SAP support services

In today's landscape of interconnected on-premises enterprise servers, appliances, managed services and cloud-based applications, the customer needs for SAP support services are fragmenting just as fast as their IT environments are shifting. On one hand, new cloud-delivered applications include support, maintenance and enhancements built into a tidy monthly price, negating the need for a separate support contract. And yet, an enterprise that launches an SAP HANA-based application from the cloud might also have a highly stable traditional ERP system that has...

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Jan 04th, 2017 | 0 Comments | Tags : Sap Support